FAQ

The flower we use

Preserved flower and dried flower appears most often among our products, giving the best combination of luxury and long lasting elements to our clients. But on the other side, we will never limit the types of flower to be used in pursuing the best looking and reaching the purpose needed. 

All of the preserved flower we use are imported from Japan. And we travel to Japan regularly in finding the best materials for our products.

Both the preserved flower and dried flower are made by real flower which can last for several years if you keep them well. It is recommended to keep them away from direct sunlight and humid environment for a better lifespan. If you want to clean them, do it gently with a dry tissue.

Shipping policy

We ship all of our products locally and most of our products worldwide.

Most of our products shall be shipped within 2-3 business days on receipt of the order and payment. Feel free to contact us if you want an urgent delivery.

Payment methods

What kinds of payment methods do you accept?

Master, Visa, American Express, Apple Pay, Google Pay, PayPal, Shop Pay

Heng Seng Bank: 366189116882 (YU H** L***)

FPS Identifier: 2854669 (YU H** L***)

Order policy

Select, confirm and pay. Then we will make the flower for you. :)

Orders have to be fully paid before we proceed for the orders. All paid orders cannot be changed or refunded.

Due to seasonal reasons, floral materials to be used on the final product may be differ from product photo.

Local delivery service will be suspended and rescheduled under severe weather conditions like typhoon signal no. 8 or above or black rainstorm signal.

Flower Diary HK reserves the rights to change the above conditions with prior notice.

Don't be hesitate to contact us if you want to know more details before making order.